Shipping & Returns

Shipping

Purchases are shipped from our own warehouse/store in Srinagar, Kashmir. Our endeavor is to make the products reach to you within 5 to 7 business days from the receipt of order and payment. Though we ship your order the same day (all orders before 2 pm IST) or the following day (all orders after 2 pm IST) but this could be delayed in certain circumstances that are beyond our control and we reserve the right to reschedule the shipping of your package for another day. We shall notify you if ever such a situation arises and keep you updated with your dispatch.

 

Returns

Our products being perishable goods have a very limited scope of return or no return in general, but for your convenience, we have kept a return policy of 48 hours from the time your package gets delivered. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

In general, an item/order may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Conditions for return:

  • Please notify us of a Damaged / Defective product within a maximum of 48 hours of delivery.
  • The product should be UNUSED.
  • The product should be returned in their original packaging along with the original price tags, labels, and Invoices.
  • It is advisable that the return packets should be strongly and adequately packed so that there is no further damage to goods in transit. No refund will be issued for broken, damaged or misdirected packages.

If you have received damaged or defective merchandise, please email us at service@abk.co.in within 48 hours of receipt. Please retain all packaging for return claims.

 

To return your product, you should mail your product to:

Amin-Bin-Khalik
ABK House,
1/A Polo view,
Srinagar, JK, 190001, India.

Please note that in the case of a return Shipping costs to us are paid by the customer; all costs to ship back to the customer are paid by us.

 

Refunds or Replacements

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and then your refund/replacement will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. And in the case of a replacement, we shall reship your order in two or three days.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition is damaged or missing quantity for reasons not due to our error.
  • Any item that is received more than 10 days after delivery.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

Order Cancellation Policy

To cancel an order you have placed with Amin-Bin-Khalik, you must contact us by email service@abk.co.in or by phone +91 194 2477 386. Every effort will be made to accommodate the cancellation of your order as long as it has not yet been shipped.

When contacting us to cancel an order, please be ready to provide your name, the order number, and your contact information.

Please note that if the item has been shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).

 

Out of Stock Policy

Our inventory can fluctuate throughout the day, so an item indicated as “in-stock” when you place your order may, in fact, be out-of-stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out-of-stock items are in stock again within two (2) weeks.